DORK INDUSTRY

Privacy, Terms & Refund Policy

Effective Date: 05/09/2027
Last Updated: 05/09/2026

Dork Industry (“Dork Industry,” “we,” “us,” or “our”) provides software development, ERP solutions, business automation, hardware and IoT solutions, system integration, engineering, consulting, digital transformation, and related technology services.

This policy explains how we collect and use information, how customer information is handled, and the terms governing project payments, cancellations, delays, and refunds.

By using our website, contacting us, requesting a quotation, purchasing our services, or engaging Dork Industry for a project, you acknowledge and agree to the applicable terms described below.

1. Information We Collect

Depending on how you interact with Dork Industry, we may collect:

Contact Information

• Name

• Company name

• Job title

• Email address

• Phone number

• Business address

• Country or region

Business Information

When discussing a project, customers may voluntarily provide information relating to:

• Business operations

• Manufacturing processes

• Production information

• Inventory and supply-chain processes

• Sales and distribution processes

• Workforce and operational structure

• Existing software or ERP systems

• Hardware and machinery

• Automation requirements

• Operational problems

• Financial estimates or business metrics

• Project requirements and specifications

Technical Information

When you use our website or software, we may collect certain technical information such as:

• IP address

• Browser type

• Device information

• Operating system

• Website usage information

• Log information

• Cookies and similar technologies

We only request information reasonably necessary for the particular service, enquiry, assessment, or project.

2. Information Provided Through Diagnostic or Assessment Tools

Dork Industry may provide online tools, assessments, calculators, questionnaires, or diagnostic systems designed to help businesses identify operational inefficiencies, automation opportunities, potential revenue leakage, or areas requiring improvement.

Information entered into these tools may include operational and business information provided by the user.

Such information may be processed to:

• Generate an operational assessment

• Calculate estimated financial exposure

• Identify potential inefficiencies

• Identify automation opportunities

• Identify potential operational risks

• Generate recommendations

• Prepare reports

• Contact the user regarding requested services

Assessment results are estimates and should not be treated as audited financial, accounting, legal, engineering, safety, or regulatory conclusions unless expressly stated otherwise.

3. How We Use Information

We may use collected information to:

• Respond to enquiries

• Prepare quotations and proposals

• Deliver contracted services

• Develop software and ERP systems

• Design automation solutions

• Develop hardware and IoT systems

• Integrate existing business systems

• Diagnose operational problems

• Provide technical support

• Manage projects and communications

• Improve our services

• Generate requested reports

• Process payments

• Maintain business records

• Prevent misuse or unauthorized access

• Meet applicable legal or contractual obligations

We do not sell customer business information as a standalone commercial product.

4. Customer Business and Operational Data

Customers may provide sensitive commercial information to Dork Industry during consulting, software development, ERP implementation, automation, engineering, or system-integration projects.

Such information may include operational data, production information, inventory information, process information, business workflows, technical specifications, and other proprietary information.

Dork Industry will use such information primarily for the purpose for which it was provided or as required to perform the agreed services.

Customers remain responsible for ensuring that they have the necessary rights and permissions to provide such information to Dork Industry.

5. Software, ERP, Automation and IoT Data

Where Dork Industry develops or operates software, ERP systems, automation systems, IoT platforms, dashboards, or integrated solutions for a customer, the specific project agreement or Statement of Work may define:

• Data ownership

• Access rights

• Hosting responsibilities

• Data retention

• Backup responsibilities

• Security responsibilities

• System availability

• Integration responsibilities

• Third-party services

• Support obligations

Where applicable, these project-specific terms will take precedence over general website terms.

6. Automated Processing and Intelligent Systems

Certain Dork Industry products or services may use automated processing, rules-based systems, statistical calculations, machine learning, or language-model-based technologies to analyse information or assist in generating recommendations.

Such systems are intended to assist decision-making and operational analysis, not replace appropriate human, financial, engineering, legal, medical, regulatory, or management judgment.

Where automated recommendations are provided, users should independently validate important decisions before implementation.

7. Data Sharing

We may share information with trusted employees, contractors, technology providers, hosting providers, payment processors, integration partners, or other service providers where reasonably necessary to operate our business or deliver contracted services.

We may also disclose information where required by:

• Applicable law

• Legal process

• Court order

• Government authority

• Protection of our legal rights

• Prevention of fraud or misuse

We do not authorize third parties to use customer information for purposes unrelated to the services they provide to Dork Industry, except where legally permitted or separately authorized.

8. Data Security

Dork Industry takes reasonable technical and organizational measures to protect information against unauthorized access, alteration, disclosure, loss, or misuse.

However, no internet-based system or electronic transmission can be guaranteed to be completely secure.

The level of security, infrastructure, encryption, backups, access controls, monitoring, and other safeguards applicable to a particular software or technology project may be defined separately in the relevant project agreement.

9. Data Retention

We retain information only for as long as reasonably necessary for the purpose for which it was collected, to provide services, maintain business and contractual records, resolve disputes, enforce agreements, comply with legal requirements, or protect our legitimate interests.

Specific retention periods may vary depending on the nature of the information and the applicable project agreement.

10. Cookies and Website Analytics

Our website may use cookies, analytics tools, or similar technologies to understand website usage, improve performance, remember preferences, and measure engagement.

Users may be able to control cookies through their browser settings. Disabling certain cookies may affect website functionality.

11. Third-Party Services

Our website, software, or projects may integrate with third-party services, APIs, cloud infrastructure, payment providers, analytics platforms, communication systems, or other external technologies.

Those third parties may have their own privacy policies and terms.

Dork Industry is not responsible for privacy practices or security failures arising solely from third-party platforms outside our reasonable control.

12. Intellectual Property

Unless otherwise agreed in writing:

• Dork Industry retains ownership of its pre-existing software, frameworks, libraries, methodologies, tools, templates, processes, know-how, and reusable components.

• Customer-specific deliverables and intellectual-property rights will be governed by the applicable project agreement or Statement of Work.

• Payment for a project does not automatically transfer ownership of Dork Industry’s underlying technology, reusable components, methodologies, or intellectual property.

13. Project Scope and Changes

Project requirements, timelines, costs, and deliverables will generally be defined in a proposal, quotation, purchase order, Statement of Work, or project agreement.

Changes to the agreed scope may affect:

• Project cost

• Delivery timeline

• Resources required

• Technical architecture

• Testing requirements

• Hardware requirements

• Integration requirements

Additional work resulting from changes in requirements may be charged separately.

14. Project Delays

Dork Industry makes reasonable efforts to meet agreed project timelines.

However, delivery timelines may be affected by:

• Changes in project scope

• Delayed customer approvals

• Delayed information or assets

• Delayed payments

• Infrastructure availability

• Third-party dependencies

• API or platform changes

• Hardware availability

• Integration complexity

• Testing requirements

• Regulatory or compliance requirements

• Force majeure events

• Other circumstances outside Dork Industry’s reasonable control

Project delay alone does not automatically constitute grounds for a refund.

Where Dork Industry has commenced work, allocated resources, performed development, engineering, consulting, design, procurement, integration, testing, or other project activities, payments relating to such work are not automatically refundable solely because the overall project timeline has changed.

15. Refund and Cancellation Policy

15.1 When a Refund May Be Considered

A refund may be considered where Dork Industry:

• Fails to provide an agreed deliverable; or

• Substantially fails to perform the contracted services,

subject to the applicable project agreement, Statement of Work, payment terms, completed work, deliverables, and applicable law.

A refund is not automatically guaranteed merely because a customer is dissatisfied with an intermediate stage of development.

15.2 Non-Refundable Project Work

Unless expressly agreed otherwise in writing, payments relating to work that has already commenced may be non-refundable, including:

• Software development

• ERP implementation

• Customization

• System integration

• Hardware development

• PCB or engineering work

• Automation development

• Research and development

• Consulting

• Technical design

• UI/UX design

• Configuration

• Testing

• Procurement

• Deployment

• Project management

• Third-party services or expenses

This is because such work may involve committed personnel, engineering resources, development time, procurement costs, infrastructure, and third-party expenses.

16. Delays, Disagreements and Internal Conflicts

A customer may experience internal disagreements, management changes, changes in business strategy, project ownership changes, personnel changes, or other internal conflicts during a project.

Such circumstances do not automatically create a right to cancel the project and receive a refund for work already performed or resources already committed.

Similarly, disagreements regarding project direction, implementation approach, communication, intermediate results, or requested changes should first be addressed through the applicable project-management and dispute-resolution process.

Nothing in this policy excludes any rights or remedies that cannot legally be excluded under applicable law.

17. Customer-Caused Delays

Where a project depends on the customer providing information, approvals, content, access credentials, infrastructure, hardware, specifications, feedback, testing, payments, or other required inputs, failure or delay in providing those items may affect the project timeline.

Dork Industry may reasonably extend the delivery timeline where such dependencies prevent or materially delay project execution.

Such customer-caused delays do not automatically create a right to a refund.

18. Project Cancellation

If a customer requests cancellation after work has commenced, Dork Industry may calculate the amount payable based on:

• Work completed

• Resources already allocated

• Development or engineering hours

• Deliverables produced

• Procurement commitments

• Third-party costs

• Infrastructure costs

• Non-cancellable expenses

• Other project commitments

Any remaining refundable amount, if applicable, will be determined according to the applicable agreement and applicable law.

19. Hardware and Physical Products

For hardware, devices, prototypes, PCBs, machinery integrations, sensors, automation equipment, or other physical products, additional terms may apply regarding:

• Manufacturing

• Procurement

• Shipping

• Installation

• Testing

• Warranty

• Replacement

• Defects

• Custom configurations

Customized hardware or specially procured components may not be returnable or refundable once manufacturing or procurement has commenced, except where required by applicable law or expressly agreed in writing.

20. Estimates and Business Assessments

Any financial estimates, operational exposure calculations, productivity estimates, potential savings, revenue leakage estimates, headcount savings, production improvements, or ROI projections provided by Dork Industry are estimates based on information available at the time.

Actual results may differ due to operational, market, technical, financial, workforce, customer, or other circumstances.

Dork Industry does not guarantee a specific increase in revenue, reduction in costs, reduction in workforce, productivity improvement, or return on investment unless expressly guaranteed in a written agreement.

21. Free Audits and Assessments

Dork Industry may offer free operational assessments, technology assessments, factory audits, discovery sessions, or diagnostic reports.

A free assessment does not constitute a commitment by Dork Industry to implement every identified solution.

Following an assessment, Dork Industry may recommend software, ERP, automation, hardware, IoT, system integration, process redesign, consulting, or other solutions depending on the identified problem.

Where a physical factory visit or detailed technical audit is required, the scope and availability of such services may be agreed separately.

22. User Responsibilities

Users and customers are responsible for providing accurate and sufficiently complete information when requesting an assessment, quotation, or service.

Dork Industry is not responsible for conclusions or estimates materially affected by inaccurate, incomplete, outdated, or misleading information supplied by the customer.

23. Communication and Marketing

If you provide your contact information through our website, assessment tools, forms, or direct communication, we may contact you regarding:

• Your enquiry

• Requested services

• Project discussions

• Proposals

• Assessments

• Technical support

• Relevant Dork Industry services

Where applicable, you may opt out of marketing communications.

24. Children’s Privacy

Our services are intended primarily for businesses and professional users.

We do not knowingly collect personal information from children for the purpose of providing business services.

25. Policy Changes

Dork Industry may update this policy from time to time to reflect changes in our services, technology, business practices, or legal requirements.

The updated version will be published on our website with a revised “Last Updated” date.

26. Governing Law

This policy and any dispute relating to the use of Dork Industry’s website or services shall be governed by the laws applicable in unless otherwise specified in a separate written agreement with the customer.

For project-specific engagements, the applicable contract, Statement of Work, purchase order, or master services agreement may establish additional dispute-resolution and jurisdiction provisions.

27. Contact Dork Industry

For questions regarding this Privacy, Terms & Refund Policy, data handling, projects, or refund requests:

Dork Industry
Email: info@dorkindustry.com
Phone: +91 8210792477
Website: dorkindustry.com